By using the Website or sending emails or other data, information or communication to us, You agree that You are communicating with Us electronically and consent to receive communications via electronic records from Us periodically. We may communicate with you by email or another mode of communication, electronic or otherwise. By communicating with Us electronically, the electronic communication, as well as this electronic document and any other electronic documents, policies, and guidelines incorporated herein, will be deemed for all purposes to be a “writing” or “in writing,” and to comply with all statutory, contractual, and other legal requirements for writing. The electronic documents introduced as evidence in any judicial, arbitration, mediation, or administration of proceeding will be admissible to the same extent as business records in written form that are similarly established and maintained. This Website is controlled, operated and administered by Us from our offices within the Republic of Zambia. These Terms and Conditions shall be governed and interpreted in accordance with the laws of Zambia, and you consent to the jurisdiction of the Lusaka High Court or a court/regulatory authority of competent jurisdiction situated within Lusaka Zambia in the event of any dispute. If you access this Site from outside the Republic of Zambia, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
Intellectual Property
We, our group of companies, our affiliates, and our suppliers own the copyright, trademarks, and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit, or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. All rights in and to the Content are reserved and retained by the Owners.
Should you notice that we may have inadvertently infringed on your copyrights, please inform us by emailing us at support@tadmorzambia.com and we will remove the publication.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of this website by anyone else.
Liability and Indemnity
Tadmor Zambia attempts to source products from reputable manufacturers and authorized distributors who are known to adhere to strict safety and quality standards and are certified as such. However, the use of any product bought from this Website is at your risk. You indemnify us against any loss, injury, or damages that may be sustained as a result of using the products sold on this Website.
Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee (beyond our reasonable control) that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) While we endeavour to place appropriate Site materials of the products, we do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will refund you any amounts received from you towards the purchase. (f) We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
All prices are shown in Zambian Kwacha (ZMW) and include VAT (where applicable) at the applicable current rates. On rare occasions, an error in our sales tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to one year from your date of purchase you may contact us for a refund of tax overcharges.
This site is provided by Us without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
This site provides content from other Internet sites or resources and while Tadmor Zambia Stores tries to ensure that the material included on this site is correct, reputable, and of high quality, it cannot accept responsibility if this is not the case. Tadmor Zambia Stores will not be responsible for any errors or omissions or for the results obtained from using such information or for any technical problems you may experience with using this site.
If Tadmor Zambia Stores is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
Registration & Password Security
To register with tadmorzambia.com you must be eighteen years of age or above. You must ensure that the details provided by you on registration or at any time are correct and complete. Also, you must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
When you register to use this site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see our Contact Us) immediately.
If we have reason to believe that there is likely to be a breach of security or misuse of this site, we may require you to change your password or we may suspend your account until such a breach has been controlled.
Reviews, Comments, Communications, and Other Content
You may post reviews, comments, and other content; send communications, and submit suggestions, ideas, questions, or other information, as long as the content is not illegal, abusive, defamatory, or infringing of intellectual property rights and does not contain software viruses or any form of spam. Radian Stores reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgment violates these conditions of use and/or terminate your permission to access or use the Website.
If you do post content or submit material, and unless we indicate otherwise, you (a) grant Tadmor Zambia Stores and its affiliates non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Tadmor Zambia Stores and its affiliates and agents the right to use the name that you submit in connection with such content if they choose.
Orders, Delivery Process, Delivery Options, and Delivery Rates
The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order to Tadmor Zambia Online (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt of your Order. Your receipt of ‘The Tadmor Zambia Online order confirmation e-mail is only an acknowledgment of receipt of your Order and does not constitute an acceptance of your Order by Tadmor Zambia Online.
Tadmor Zambia Online lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided for when the product is expected to be in stock again. Subject to the availability of the product(s) ordered Tadmor Zambia Online will confirm its acceptance by e-mail confirming the dispatch of the product(s) to your address/store of choice as specified on your Order (“In-transit e-mail”). The Order shall be deemed as accepted by Tadmor Zambia Online on your receipt of the In-transit e-mail, failing which, the order will be canceled.
Any cancellation after the receipt of the payment shall be subject to reimbursement of a 20% charge of the total invoice value (“Cancellation Charges”) to cover the cost of expenses incurred by Tadmor Zambia Online.
The minimum value of your purchase should exceed or be equal to K250.00 to allow us to process your order and deliver it to your nearest bus station (in the case of home delivery) or to your chosen delivery pickup point. Orders below the minimum value of K250.00 will not be processed. We will contact you should your order fail to qualify for processing.
The delivery of the products shall be made either directly by Tadmor Online or through third-party courier/logistic services providers on all days except Sundays and National holidays. At current, we offer the following options for the delivery of your purchased goods:
In-Store Pickup from the nearest Tadmor Zambia Store is most convenient for you.
Home Delivery (For Lusaka City Customers only with delivery within 20kms radius of Lusaka CBD and easily accessible by a delivery truck).
Should your delivery location (in Lusaka City) be outside the stated radius above or inaccessible by our delivery trucks, we will contact you with regards to delivery charges (if need be), or request you to collect your order from an authorized collection point. If both options are unsuitable for you, we will cancel the order and refund you.
Delivery shall take place within 2 weeks following dispatch.
For in-store pick-ups, Tadmor Online will inform you by e-mail confirming that your order has arrived for collection by you (“Order arrived e-mail”). Shipment charges are applicable as below:
Lusaka City Home Delivery or Lusaka In-Store Pick-Up – Free (For a limited period only).
Out of Lusaka In-Store Pick-Up or Nearest bus station – Between 5% of your gross purchase value, if your order is worth K28, 000.00 or below. If you place an order with a gross purchase value above K26, 000.00, then delivery charges are waived and your delivery will be free of charge.
Title & liability to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received full payment. For in-store pick-up orders, the title & liability to products shall pass to you once the goods have been handed over to you in-store.
Online price and product details errors
1) In the event of a pricing error or product details the customer will have the option of cancelling the order or purchasing the product at the price displayed. (2) The error in pricing or product details and the two options available to the customer in clause 1 will be communicated to the customer within 24 hours of Tadmor Zambia Stores discovering the error. (3) The customer must be able to communicate their option on how the order should be treated either within 24 hours or the latest within 7 days from the date the error is communicated. Failure to do so, Tadmor Zambia will reserve the right to treat the order as canceled. (4) If the customer has already paid the price for the item, and the customer chooses to cancel the order and or the order is canceled under the circumstances in clause 3 they shall receive a cash refund within 7 days or a refund-to-card within 21 days.
Payment Options
The Tadmor Zambia Online site accepts the following cards: Visa and Master Card. Card transactions will be acquired for Tadmor Online via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website. The merchant outlet country at the time of presenting payment options to the cardholder is Zambia. The transaction Currency is Zambian Kwacha (ZMW).
The Tadmor Zambia Online site also accepts the following mobile money payment options: Airtel Mobile Money, and MTN Mobile Money. Follow the instructions provided on the checkout page to complete Your payment.
The Tadmor Zambia Online site also accepts Bank Deposits and Bank Transfers under the following procedure: Once your order is successfully placed, the Order ID assigned to Your order will act as the payment reference when transferring/depositing into our bank account. Your order will remain pending until the funds have cleared into our account. Your order will be considered cancelled if payment is not received into the Tadmor Zambia Online account within 48 hours after the placement of Your order. Bank Deposit or Transfers to Tadmor Zambia Online have to be deposited/transferred into [Bank Details]:
Indo Zambia Bank
Account Name: Tadmor Enterprises Limited
Account Number: 0132 0300 0034 5
Brancha: 013 IZB- CHAWAMA BRANCH
Sort Code: 090013
Swift Code: INZAZMLX
TPIN Number: 1001835576
Company Address: Plot 156 freedom way, Lusaka Zambia